Bathroom Remodeling: Easy Tips For A Successful Bath Makeover

Saturday, March 14, 2015

British author Terry Pratchett, best known for the Discworld series of fantasy novels, has died at the age of 66. Pratchett was diagnosed with a rare form of Alzheimer’s in 2007, following his diagnosis he donated to Alzheimer’s charities and became a public face of the disease

Pratchett spoke out for the right of an individual to assisted suicide. However, Larry Finlay, of Pratchett’s publisher Transworld, said that the author did not die of suicide but of natural causes at home “with his cat sleeping on his bed, surrounded by his family,”

British Prime Minister David Cameron paid tribute to Pratchett. He said “Sad to hear of Sir Terry Pratchett’s death, his books fired the imagination of millions and he fearlessly campaigned for dementia awareness.”

A writer since his teens, Pratchett first came to prominence with the Discworld novel The Colour of Magic in 1983, and at his peak was publishing three books a year, writing over 70 in total. Alzheimer’s slowed but did not end his writing, with a final novel, the fourth book in the Long Earth series due in the summer of 2015. He was knighted for services to literature in 2009.

News of Pratchett’s death was made via his official Twitter account in the persona of Death, a character in many of his novels, with the tweet: “AT LAST, SIR TERRY, WE MUST WALK TOGETHER.”

Tuesday, November 15, 2005

Police and union leaders across the country expect big crowds during today’s National Community Day of protest against the Federal Government’s WorkChoices proposed changes to industrial relations laws.

The Australian Council of Trade Unions (ACTU) predicts hundreds of thousands of people will demonstrate in Sydney and Melbourne. Protest meetings in other capital cities are expected to attract workers in their tens of thousands. The rallies will take place in 300 regional sites across Australia.

Labor’s opposition spokesman on industrial relations, Stephen Smith says, “The more people become aware of the nature of the changes and the detail of the changes, the more they realise how vulnerable they are and the more they want to do something to prevent the changes.”

Mark Bethwaite, from Australian Business Ltd, believes most people will go to work as usual. “Because frankly they are not convinced by the scare campaign the ACTU has been running,” Mr Bethwaite said.

The Federal Government has been accused of instructing agencies to refuse staff leave to attend the rallies against its IR changes and says it will not be affected by a rally of one person or a 100,000.

The Federal Department of Workplace Relations has issued advice to other departments that employees wanting to attend the National Community Day of Protest should be denied leave.

State and territory leaders intend to mount a High Court challenge to the Federal Government’s proposed industrial relations changes.

The ACTU say, “the IR changes are not just an attack on workers – they fundamentally undermine the values that make Australia great. Beneath all the glossy advertising are proposals that will unfairly curtail your rights at work, cut the amount of time you can spend with family, and erode your job security.”

The federal government have spent over fifty million dollars on promoting the radical new changes.

Unions say the changes will make it easier for workers to be sacked; cut take-home pay and reduce minimum standards; change the way minimum wages are set to make them lower; replace the award safety net with just five minimum conditions; restrict access to unions; make it harder for employees to bargain as a group; and reduce the powers of the independent Industrial Relations Commission.”

In Melbourne, Australian Education Union’s Mary Bluett said the IR legislation “is not the legacy we want to leave our children.” About 12,000 public servants, 10,000 building workers and hundreds of nurses are also expected to join the protest, but workers operating road, train, tram and bus services will remain on duty to allow commuters to travel free to the rally.

Sky News estimated the number attending the rally in Melbourne as 175,000.

The Australian Chamber of Commerce and Industry labelled the rally “a tired union stunt”.

Wednesday, October 3, 2007

Kristen Monster is running for the Family Coalition Party in the Ontario provincial election, in the Willowdale riding. Wikinews’ Nick Moreau interviewed her regarding her values, her experience, and her campaign.

Stay tuned for further interviews; every candidate from every party is eligible, and will be contacted. Expect interviews from Liberals, Progressive Conservatives, New Democratic Party members, Ontario Greens, as well as members from the Family Coalition, Freedom, Communist, Libertarian, and Confederation of Regions parties, as well as independents.

Sunday, July 22, 2007

Virginia – Joshua Brady, a former Sprint Nextel customer, has had his cellular phone account shut off, but not because he wasn’t paying the phone bill, or even because he was late on payments, but because a customer service representative who assisted him, began to call him outside of her job, and make death threats to him in September of 2006. She was never fired for her actions, Brady says.

Brady has agreed to be interviewed by Wikinews to tell his story. All information and claims have been logged with Brady’s attorney and federal authorities.

The representative from Sprint Nextel, who for safety reasons is only being identified as Jessica, was working at the company’s call center in Ontario, Canada where Brady’s call to customer service was directed. According to Brady, Jessica then began to call him outside of her job duties at the call center after their first contact.

Brady called the center around 6:00 p.m. (eastern time) on a Saturday and attempted to receive help on a billing question and to find a way to stop prank calls. Brady requested a “soc code”, a code placed into the phone, that would allow for the number that was pranking him to be blocked. Unfortunately, Jessica did not know what that was, but tried unsuccessfully to find it. According to Brady, the only thing she could find was “the ANI feature call centers have.”

Brady then described to Jessica the billing issue he was having. He was being charged “for text messages I was not making”, even though he had unlimited text messaging with his billing plan. Meanwhile, Jessica called for a supervisor to help locate the code. As this customer service request over the phone was taking quite a bit of time, the two of them then started to discuss what two people would normally discuss if just chatting; sports, the weather, movies and music and if Virginia was a nice place to go on vacation. The supervisor then came by Jessica’s station with no luck on finding a code.

Later that night, around 10:30 p.m., Brady received a call. He answered it and much to his surprise, it was Jessica. He answered the phone with the usual “hello” and the voice on the other end answered with “hello Josh.” Brady was “surprised” that she had not said “hello Mr. Brady.”

“I then asked who it was, and she said Jessica. She told me about her day, and hoped that I did not mind her calling.” Then according to Brady, she started to describe how much she hated working in a call center, and how the job “pays the bills”, and asked if she could “come visit me sometime”. Brady said that he “immediately started to record” the call. Brady also stated that Jessica was not aware she was being recorded, and that further conversations were recorded without her knowing.

The call lasted about 15 minutes, but Brady said she “spoke so fast and moved along through things” that he “didn’t have a chance to talk if I wanted to. It [the call] ended with me interrupting her and telling her I had to go to dinner with a friend.”

Brady immediately called customer care back and reported Jessica’s actions to a supervisor (Jason), and the Floor Manager (Also named Jessica) at the Coos Bay call center, which is where his call happened to be directed. The advice he received was to “play along” and continue to report her actions until they could locate someone “better equipped” to handle the situation.

Jessica then began to call “about every other day or so” which turned out to be almost 30 calls, according to Brady who reported each call she made to Sprint Nextel.

Sprint Nextel then told Jessica to cease and desist all contact with Brady, but that didn’t stop Jessica from contacting him. She somehow found out the screen-name of his AOL Instant Messenger account, and left messages threatening to kill him. Brady logged the messages and faxed them to Sprint, who about a week later sent Brady a letter, saying that his accounts have been terminated.

“The purpose of this letter is to inform our that our office has received a complaint regarding your recent questionable interactions with our customer care group. Recent interactions with our company have prompted us to formally contact you. Sprint Nextel terms and conditions state that “termination of services. consistent with this agreement…”, said the letter from Sprint Nextel.

Brady states that Jessica is still employed with Sprint Nextel, despite the fact that all instant messages left by Jessica were forwarded to Sprint Nextel.

As recently as July 10, 2007, as many as 1,000 accounts were terminated by Sprint Nextel because customers were complaining too much and asking too many questions about billing.

“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs,” said one letter to a sprint customer as recent as June 29, 2007. The letter states that the service will be terminated just one day after the letter was written despite saying they “understand switching to a new carrier causes an inconvenience.”

Two weeks ago, Sprint addressed the media about the mass-cancellations. “These accounts have been researched very carefully,” Sprint spokeswoman Roni Singleton said. “We feel strongly that the decisions we made, we stand by them. These decisions weren’t made lightly.”

“If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service,” Singleton said. “Our priority is to improve the customer experience.”

Wikinews sent e-mails to Sprint Nextel on July 20 regarding the Brady incident; to date no response has been received.

Update: On July 23, 2007, Wikinews received an email response from a Sprint representative, going to some length to explain the termination of the customers who were calling up to hundreds of times a month. No information was given on the Brady case covered in this article; “customer privacy considerations” were cited as the reason and “no comment” was Sprint’s reply.